/* ============================================================================
   Shopex Support Tickets — Frontend CSS

   Usa as mesmas CSS variables do tema Shopex (--c-primary, --s-4, --radius...).
   Tem fallbacks para o caso de o plugin ser usado em outro tema.
   ============================================================================ */

.sst-form-wrap{
    --sst-primary: var(--c-primary, #ff6b00);
    --sst-primary-hover: var(--c-primary-hover, #e55f00);
    --sst-bg: var(--c-bg, #fff);
    --sst-surface: var(--c-surface, #f8f9fa);
    --sst-border: var(--c-border, #e9ecef);
    --sst-text: var(--c-text, #212529);
    --sst-text-secondary: var(--c-text-secondary, #6c757d);
    --sst-text-muted: var(--c-text-muted, #adb5bd);
    --sst-success: var(--c-success, #2b8a3e);
    --sst-danger: var(--c-danger, #e03131);
    --sst-radius: var(--radius, 8px);
    --sst-radius-sm: var(--radius-sm, 4px);
}

/* ============================================================================
   FORM - usado no shortcode e dentro de page-atendimento.php
   ============================================================================ */
.sst-form{
    --sst-primary: var(--c-primary, #ff6b00);
    --sst-primary-hover: var(--c-primary-hover, #e55f00);
    --sst-surface: var(--c-surface, #f8f9fa);
    --sst-border: var(--c-border, #e9ecef);
    --sst-text: var(--c-text, #212529);
    --sst-text-secondary: var(--c-text-secondary, #6c757d);
    --sst-text-muted: var(--c-text-muted, #adb5bd);
    --sst-radius: var(--radius, 8px);
}

.sst-hp{position:absolute !important;left:-9999px;width:1px;height:1px;opacity:0}

/* SLA banner */
.sst-sla{
    display:flex;align-items:flex-start;gap:14px;
    padding:14px 16px;margin-bottom:var(--s-5, 20px);
    background:rgba(255,107,0,.06);
    border:1px solid rgba(255,107,0,.18);
    border-radius:var(--sst-radius);
    color:var(--sst-text);
}
.sst-sla-icon{flex:0 0 22px;width:22px;height:22px;color:var(--sst-primary);margin-top:1px}
.sst-sla strong{display:block;font-size:.875rem;font-weight:700;margin-bottom:2px}
.sst-sla span{font-size:.8125rem;color:var(--sst-text-secondary);line-height:1.45}

/* Form layout */
.sst-row{
    display:grid;grid-template-columns:1fr 1fr;gap:var(--s-4, 16px);
    margin-bottom:var(--s-4, 16px);
}
@media(max-width:640px){.sst-row{grid-template-columns:1fr;gap:12px}}

.sst-field{display:flex;flex-direction:column;margin-bottom:var(--s-4, 16px)}
.sst-row .sst-field{margin-bottom:0}
.sst-field label{
    font-size:.75rem;font-weight:600;color:var(--sst-text);
    margin-bottom:6px;letter-spacing:.02em;
}
.sst-req{color:var(--sst-danger, #e03131)}
.sst-help{font-size:.75rem;color:var(--sst-text-muted);margin-top:6px}

.sst-field input,
.sst-field select,
.sst-field textarea{
    width:100%;padding:12px 14px;
    border:1.5px solid var(--sst-border);border-radius:var(--sst-radius);
    background:var(--c-surface, #f8f9fa);
    font-family:inherit;font-size:.875rem;color:var(--sst-text);
    transition:border-color .15s, background .15s, box-shadow .15s;
    outline:none;
}
.sst-field input:focus,
.sst-field select:focus,
.sst-field textarea:focus{
    border-color:var(--sst-primary);background:var(--c-bg, #fff);
    box-shadow:0 0 0 3px rgba(255,107,0,.12);
}
.sst-field textarea{resize:vertical;min-height:140px}
.sst-field input::placeholder,
.sst-field textarea::placeholder{color:var(--sst-text-muted)}

/* Checkbox row */
.sst-field--check{margin:8px 0 16px}
.sst-check{display:flex;align-items:flex-start;gap:10px;cursor:pointer;font-size:.8125rem;color:var(--sst-text-secondary);line-height:1.5}
.sst-check input{flex:0 0 16px;margin-top:2px;accent-color:var(--sst-primary);cursor:pointer}
.sst-check a{color:var(--sst-primary);text-decoration:underline}

/* Submit */
.sst-submit{
    display:inline-flex;align-items:center;justify-content:center;gap:8px;
    width:100%;padding:14px 24px;
    background:var(--sst-primary);color:#fff;border:none;
    border-radius:var(--sst-radius);
    font-family:inherit;font-size:.9375rem;font-weight:600;
    cursor:pointer;transition:background .15s, transform .05s;
}
.sst-submit svg{width:18px;height:18px}
.sst-submit:hover{background:var(--sst-primary-hover)}
.sst-submit:active{transform:scale(.99)}
.sst-submit:disabled{opacity:.55;cursor:not-allowed}

/* Feedback */
.sst-feedback{
    padding:12px 14px;border-radius:var(--sst-radius);font-size:.8125rem;font-weight:500;
    margin-bottom:14px;
}
.sst-feedback.is-success{background:rgba(43,138,62,.08);color:var(--c-success, #2b8a3e);border:1px solid rgba(43,138,62,.2)}
.sst-feedback.is-error{background:rgba(224,49,49,.08);color:var(--c-danger, #e03131);border:1px solid rgba(224,49,49,.2)}

/* Success block */
.sst-success{
    text-align:center;padding:32px 24px;
    background:var(--c-surface, #f8f9fa);border-radius:var(--sst-radius);
    border:1px solid var(--sst-border);
}
.sst-success-icon{
    width:64px;height:64px;margin:0 auto 16px;
    display:flex;align-items:center;justify-content:center;
    background:rgba(43,138,62,.1);color:var(--c-success, #2b8a3e);
    border-radius:50%;
}
.sst-success-icon svg{width:32px;height:32px}
.sst-success h3{margin:0 0 16px;font-size:1.25rem;color:var(--sst-text);font-weight:700}
.sst-success-code{
    display:inline-flex;align-items:center;gap:8px;
    padding:8px 16px;background:var(--c-bg, #fff);border:1px solid var(--sst-border);
    border-radius:var(--sst-radius);
    margin:0 0 16px;font-size:.875rem;
}
.sst-success-code strong{font-size:1.0625rem;color:var(--sst-primary);font-family:Menlo, Monaco, Consolas, monospace}
.sst-success-text{color:var(--sst-text-secondary);font-size:.875rem;margin:0 auto 20px;max-width:420px;line-height:1.55}
.sst-success-actions{display:flex;gap:8px;justify-content:center;flex-wrap:wrap}

/* ============================================================================
   MY ACCOUNT — listagem e visualização
   ============================================================================ */
.sst-account{
    --sst-primary: var(--c-primary, #ff6b00);
    --sst-primary-hover: var(--c-primary-hover, #e55f00);
    --sst-surface: var(--c-surface, #f8f9fa);
    --sst-border: var(--c-border, #e9ecef);
    --sst-text: var(--c-text, #212529);
    --sst-text-secondary: var(--c-text-secondary, #6c757d);
    --sst-text-muted: var(--c-text-muted, #adb5bd);
    --sst-radius: var(--radius, 8px);
}

.sst-account-head{
    display:flex;align-items:flex-end;justify-content:space-between;gap:16px;
    flex-wrap:wrap;margin-bottom:20px;
}
.sst-account-title{margin:0 0 4px;font-size:1.25rem;font-weight:700;color:var(--sst-text)}
.sst-account-sub{margin:0;font-size:.875rem;color:var(--sst-text-secondary)}

/* Notice */
.sst-notice{
    padding:12px 14px;border-radius:var(--sst-radius);font-size:.875rem;font-weight:500;
    margin-bottom:16px;
}
.sst-notice--success{background:rgba(43,138,62,.08);color:var(--c-success, #2b8a3e);border:1px solid rgba(43,138,62,.2)}

/* Buttons (My Account scope)
   color e text-decoration usam !important porque o tema do site
   força ".woocommerce-MyAccount-content a" com cor primária e sublinhado
   no hover — sem !important o texto do botão sumiria sobre o próprio fundo. */
.sst-btn{
    display:inline-flex;align-items:center;justify-content:center;gap:6px;
    padding:9px 16px;font-size:.8125rem;font-weight:600;
    border-radius:var(--sst-radius);cursor:pointer;text-decoration:none !important;
    border:1px solid transparent;transition:all .15s;font-family:inherit;line-height:1.2;
}
.sst-btn svg{width:16px;height:16px}
.sst-btn--sm{padding:6px 12px;font-size:.75rem}
.sst-btn--primary{background:var(--sst-primary);color:#fff !important;border-color:var(--sst-primary)}
.sst-btn--primary:hover{background:var(--sst-primary-hover);border-color:var(--sst-primary-hover);color:#fff !important}
.sst-btn--ghost{background:transparent;color:var(--sst-text) !important;border-color:var(--sst-border)}
.sst-btn--ghost:hover{background:var(--sst-surface);color:var(--sst-text) !important}
.sst-btn--outline{background:#fff;color:var(--sst-primary) !important;border-color:var(--sst-primary)}
.sst-btn--outline:hover{background:rgba(255,107,0,.06);color:var(--sst-primary) !important}

/* Empty state */
.sst-empty{
    text-align:center;padding:48px 20px;
    background:var(--sst-surface);border:1px solid var(--sst-border);
    border-radius:var(--sst-radius);
}
.sst-empty-icon{
    width:64px;height:64px;margin:0 auto 16px;
    display:flex;align-items:center;justify-content:center;
    background:#fff;border:1px solid var(--sst-border);
    border-radius:50%;color:var(--sst-text-muted);
}
.sst-empty-icon svg{width:30px;height:30px}
.sst-empty h3{margin:0 0 8px;font-size:1rem;font-weight:700;color:var(--sst-text)}
.sst-empty p{margin:0 0 20px;color:var(--sst-text-secondary);font-size:.875rem}

/* Tickets table */
.sst-tickets-table-wrap{
    background:#fff;border:1px solid var(--sst-border);border-radius:var(--sst-radius);
    overflow:hidden;
}
.sst-tickets-table{width:100%;border-collapse:collapse;font-size:.875rem}
.sst-tickets-table thead{background:var(--sst-surface)}
.sst-tickets-table thead th{
    padding:11px 14px;text-align:left;font-size:.6875rem;font-weight:700;
    text-transform:uppercase;letter-spacing:.04em;color:var(--sst-text-muted);
    border-bottom:1px solid var(--sst-border);
}
.sst-tickets-table tbody tr{border-bottom:1px solid var(--sst-border);transition:background .15s}
.sst-tickets-table tbody tr:last-child{border-bottom:none}
.sst-tickets-table tbody tr:hover{background:var(--sst-surface)}
.sst-tickets-table td{padding:14px;vertical-align:middle;color:var(--sst-text)}
.sst-ticket-code{font-weight:700;color:var(--sst-primary) !important;font-family:Menlo, Monaco, Consolas, monospace;text-decoration:none !important}
.sst-ticket-code:hover{text-decoration:underline !important}
.sst-ticket-subject a{color:var(--sst-text) !important;text-decoration:none !important;font-weight:500}
.sst-ticket-subject a:hover{color:var(--sst-primary) !important}
.sst-time{color:var(--sst-text-secondary);font-size:.8125rem}

@media(max-width:768px){
    .sst-tickets-table thead{display:none}
    .sst-tickets-table tbody tr{
        display:block;padding:14px;margin:0;
        border:none;border-bottom:1px solid var(--sst-border);
    }
    .sst-tickets-table td{
        display:flex;justify-content:space-between;align-items:center;
        padding:6px 0;border:none;
    }
    .sst-tickets-table td::before{
        content:attr(data-label);font-size:.6875rem;font-weight:700;
        text-transform:uppercase;color:var(--sst-text-muted);letter-spacing:.04em;
        margin-right:12px;
    }
    .sst-tickets-table .sst-col-actions{justify-content:flex-end}
}

/* Badges */
.sst-badge{
    display:inline-flex;align-items:center;
    padding:3px 10px;border-radius:999px;
    font-size:.6875rem;font-weight:700;letter-spacing:.02em;
    text-transform:uppercase;
}
.sst-badge--info{background:rgba(25,113,194,.1);color:#1971c2}
.sst-badge--success{background:rgba(43,138,62,.1);color:#2b8a3e}
.sst-badge--warning{background:rgba(217,119,6,.12);color:#c05621}
.sst-badge--danger{background:rgba(224,49,49,.1);color:#e03131}
.sst-badge--accent{background:rgba(255,107,0,.1);color:var(--sst-primary, #ff6b00)}
.sst-badge--muted{background:var(--sst-surface);color:var(--sst-text-muted);border:1px solid var(--sst-border)}

/* Single ticket */
.sst-back-link{
    display:inline-flex;align-items:center;gap:6px;
    color:var(--sst-text-secondary) !important;text-decoration:none !important;font-size:.8125rem;font-weight:600;
    margin-bottom:12px;
}
.sst-back-link:hover{color:var(--sst-primary) !important}
.sst-back-link svg{width:16px;height:16px}

.sst-ticket{
    background:#fff;border:1px solid var(--sst-border);border-radius:var(--sst-radius);
    overflow:hidden;
}
.sst-ticket-header{
    padding:18px 20px;border-bottom:1px solid var(--sst-border);
    display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;
    background:var(--sst-surface);
}
.sst-ticket-header-main{flex:1;min-width:240px}
.sst-ticket-meta-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:8px}
.sst-ticket-protocol{
    font-family:Menlo, Monaco, Consolas, monospace;
    font-size:.8125rem;font-weight:700;color:var(--sst-primary);
}
.sst-ticket-subject{margin:0 0 6px;font-size:1.0625rem;font-weight:700;color:var(--sst-text);line-height:1.3}
.sst-ticket-meta{margin:0;font-size:.8125rem;color:var(--sst-text-secondary)}
.sst-ticket-meta a{color:var(--sst-primary);text-decoration:none}
.sst-ticket-meta a:hover{text-decoration:underline}
.sst-dot{margin:0 6px;color:var(--sst-text-muted)}

/* Thread */
.sst-thread{padding:0}
.sst-msg{
    display:flex;gap:14px;
    padding:18px 20px;border-bottom:1px solid var(--sst-border);
}
.sst-msg:last-child{border-bottom:none}
.sst-msg-avatar{
    flex:0 0 36px;width:36px;height:36px;
    display:flex;align-items:center;justify-content:center;
    border-radius:50%;font-weight:700;font-size:.875rem;
    background:var(--sst-surface);color:var(--sst-text);
    border:1px solid var(--sst-border);
}
.sst-msg--staff .sst-msg-avatar{
    background:var(--sst-primary);color:#fff;border-color:var(--sst-primary);
}
.sst-msg-body{flex:1;min-width:0}
.sst-msg-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:6px}
.sst-msg-head strong{font-size:.875rem;color:var(--sst-text);font-weight:700}
.sst-msg-tag{
    font-size:.6875rem;font-weight:700;
    padding:2px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.04em;
    background:rgba(255,107,0,.1);color:var(--sst-primary);
}
.sst-msg-time{font-size:.75rem;color:var(--sst-text-muted);margin-left:auto}
.sst-msg-content{font-size:.875rem;color:var(--sst-text);line-height:1.6;word-wrap:break-word}
.sst-msg-content p:last-child{margin-bottom:0}
.sst-msg-content p:first-child{margin-top:0}

/* Reply form (My Account) */
.sst-reply-form{padding:18px 20px;border-top:1px solid var(--sst-border);background:var(--sst-surface)}
.sst-reply-form label{display:block;font-size:.8125rem;font-weight:600;margin-bottom:6px;color:var(--sst-text)}
.sst-reply-form textarea{
    width:100%;padding:12px 14px;border:1.5px solid var(--sst-border);
    border-radius:var(--sst-radius);font-family:inherit;font-size:.875rem;
    background:#fff;color:var(--sst-text);outline:none;transition:border-color .15s, box-shadow .15s;
    resize:vertical;min-height:120px;
}
.sst-reply-form textarea:focus{border-color:var(--sst-primary);box-shadow:0 0 0 3px rgba(255,107,0,.12)}
.sst-reply-actions{margin-top:12px;display:flex;justify-content:flex-end}

/* Locked (closed ticket) */
.sst-locked{
    padding:18px 20px;border-top:1px solid var(--sst-border);background:var(--sst-surface);
    display:flex;align-items:center;gap:10px;color:var(--sst-text-secondary);font-size:.875rem;
}
.sst-locked svg{width:18px;height:18px;flex:0 0 18px;color:var(--sst-text-muted)}
.sst-locked p{margin:0}

/* ============================================================================
   v1.1 - Form de abertura DENTRO da área do cliente
   ============================================================================ */
.sst-form--account{
    --sst-primary: var(--c-primary, #ff6b00);
    --sst-primary-hover: var(--c-primary-hover, #e55f00);
    --sst-surface: var(--c-surface, #f8f9fa);
    --sst-border: var(--c-border, #e9ecef);
    --sst-text: var(--c-text, #212529);
    --sst-text-secondary: var(--c-text-secondary, #6c757d);
    --sst-text-muted: var(--c-text-muted, #adb5bd);
    --sst-radius: var(--radius, 8px);
    --sst-danger: var(--c-danger, #e03131);
    background:#fff;border:1px solid var(--sst-border);
    border-radius:var(--sst-radius);padding:24px;margin-top:16px;
}

.sst-form-actions{
    display:flex;align-items:center;gap:12px;margin-top:8px;flex-wrap:wrap;
}

.sst-field--error input,
.sst-field--error select,
.sst-field--error textarea{
    border-color:var(--sst-danger) !important;background:rgba(224,49,49,.04) !important;
}
.sst-help--error{color:var(--sst-danger) !important}

.sst-fineprint{
    margin-top:16px;font-size:.75rem;color:var(--sst-text-secondary);line-height:1.5;
}

.sst-notice{
    padding:12px 16px;border-radius:var(--sst-radius);
    font-size:.875rem;margin-bottom:16px;
}
.sst-notice--success{
    background:rgba(43,138,62,.08);color:#1f5d2c;
    border:1px solid rgba(43,138,62,.2);
}
.sst-notice--error{
    background:rgba(224,49,49,.08);color:#a82828;
    border:1px solid rgba(224,49,49,.2);
}

.sst-new-ticket .sst-account-head{margin-bottom:8px}